Legal

Privacy Policy

Last updated: 1 January 2025

At Moonlit Streets, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name, email address, and phone number
• Billing and shipping address
• Payment information (processed securely via third-party providers — we never store card details)
• Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us improve our website and user experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Logistics Partners: To fulfil and deliver your orders (e.g., Delhivery, Shiprocket)
• Payment Processors: To securely process payments (e.g., Razorpay, PayU)
• Analytics Providers: To understand website usage (data is anonymised)
• Legal Authorities: When required by law or to protect our rights

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how you use our website. You can control cookies through your browser settings, though disabling them may affect site functionality.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@moonlitstreets.in.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@moonlitstreets.in
• Address: Moonlit Streets, Andheri West, Mumbai, Maharashtra 400058, India
• Phone: +91 98765 43210